I'd like the full, PDF version.  CLICK HERE

High-Level Qualifications Summary

CX/UX:

  • Uses a mix of qualitative and quantitative methods to thoroughly understand the problem space, users, stakeholders, and their needs, pain points, and experience

  • Manages customer experience surveys, including designing surveys, creating dashboards, analyzing results, and sharing findings to product team and key stakeholders

  • Analyzes customer feedback, translates research findings into shared insights and action items to improve product or service delivery, collaborates with product team to scope out solutions aligned with user needs and stakeholder goals

  • Leads projects from start to finish, independently and in design teams, tying research to business strategy

Project management:

  • Creates project plans, tracks milestones, raises blockers, and sets meeting cadence with product team members

  • Gains understanding of product team members, their skill sets and responsibilities, and creates a holistic approach to CX/UX that involves other team members throughout product development, spreading awareness of user and stakeholder perspectives, needs, and pain points

  • Uses Agile, multidisciplinary approach to CX/UX enables constant iteration and forward movement, and ability to work parallel to development workstreams 

Other work history:

  • 16 years of combined experience in design industry across B2C and federal spaces

  • 10 years of experience working with federal systems, active public trust, US Citizenship

  • 9 years of experience working in a remote team environment

  • Experience developing company-wide design standards and practices, running an employee resource group, giving award-winning presentations, contributing to proposal work, and mentoring peers

Education, Training, and Certifications

Maryland Institute College of Art, 2013, Baltimore, MD 

Bachelor's of Fine Arts in Graphic Design, Concentration in Book Arts (4 year degree)

Nielsen Norman Group, 2024

UX Master's Certification, specialties in UX Management and UX Research, June 2024 (105 hours)

General Assembly, 2019

Certification in User Experience Design (40 hours)

Awards, Public Speaking, and Accomplishments Summary

April 2024, ECS Tech
Presentation and Panel Discussion, "Accessibility is for Everyone: Moving Beyond 508 Compliance"

March 2024, ECS Tech | Core Value Award for Drive  

Awarded for encouraging my team to push hard through the end of a challenging project 

January 2024, ECS Tech | Elected as Event Planner for ADAPT ERG  

Was elected to the ADAPT (Abled and Disabled Allies Partnering Together) employee resource group board.

December 2019, Dovel Technologies | Star Award

Awarded for continued efforts to educate company leaders on design, and corresponding presentation, "UX vs. UI."

Awards, Public Speaking, and Accomplishments

April 2024, ECS Tech
Presentation and Panel Discussion, "Accessibility is for Everyone: Moving Beyond 508 Compliance"

March 2024, ECS Tech | Core Value Award for Drive  

Awarded for encouraging my team to push hard through the end of a challenging project, and to keep moving forward through obstacles. Kept the team focused on our goals, and honored the commitment to doing all we could to achieve them. This award also acknowledges questioning the status quo while building on what is already known, while learning and growing in service to our customers and each other. The corresponding project involved changing requirements, tight deadlines, and communicating clearly with business analysts, developers, stakeholders, and our client.

January 2024, ECS Tech | Elected as Event Planner, and Later President, for ADAPT ERG  

Was elected to the ADAPT (Abled and Disabled Allies Partnering Together) employee resource group board. Worked with fellow officers to enhance diversity, equity, and inclusion at the company by planning events to raise disability awareness, conducting feedback sessions with members, and working with senior leadership to further understand and promote group members' needs.

December 2019, Dovel Technologies | Star Award

Awarded for continued efforts to educate company leaders on UX and UI design, and corresponding presentation, "UX vs. UI." This presentation started efforts for the company to create more human-centered products and helped to grow our design maturity. Company leaders gained awareness of the differences between UX design and UI design, and why both were important to invest in. Previously, the company had not distinguished between the two, and after this presentation, considered growing our design maturity and knowledge to be solid business strategy.

December 2019, Dovel Technologies

Presentation and ongoing education,"UX vs. UI"

October 2017, Baltimore Wordcamp

Conference talk, "Launch Your Freelance Career, and Do it Right!"

Toolkit

  • Miro

  • Mural

  • Figma & Figjam

  • Adobe Creative Suite

  • Balsamiq

  • Invision

  • Sketch 

  • HTML5

  • CSS3

  • Squarespace, Wordpress

  • Mac OS

  • Windows OS

  • Microsoft Office Suite

Job Skills

  • User research and analysis

  • Usability testing

  • User persona creation

  • User interviews

  • Customer journey mapping

  • Service blueprinting

  • Accessible design

  • Wireframing & prototyping

  • Creating design systems

  • Managing design systems

  • Information architecture

  • Creative CX/UX roadmapping

  • Graphic & visual design

Leadership Skills

  • Training and education

  • Project and research planning

  • Project management

  • Client management

  • Case study creation

  • Growing design maturity

  • Generating requirements

  • Peer leadership

  • Public speaking, presenting

  • Leading panel discussions

  • Mentoring and coaching

  • Interviewing and hiring